Policies

Salon Policy

 

• No refunds.

• No attitudes.

• Please be positive and patient; we are all here to feel beautiful.

• Please be on time. We have a 15-minute grace period. After 15 minutes, your appointment may be canceled depending on availability, and your deposit will be forfeited.

• Hair is not included in any hair extension service unless otherwise stated in the description box.

 

 

Shipping Policy

 

We value your purchase and aim to dispatch all orders Monday through Friday. Please allow 24-48 hours for processing. Your Moe Beaute order will be shipped from our facility in Dallas, Texas.

 

Return Policy

 

Moe Beaute does not offer refunds on any of our products. However, we are glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition and meets the return requirements.

 

Return Requirements:

 

• Hair extensions must be in their original condition: tied, unwashed, uninstalled, not chemically processed, not dyed, and not tampered with in any manner.

• Items that do not meet these requirements are not eligible for store credit. Please examine each product in its original sale condition to ensure you are completely satisfied.

 

Sale Items:

All promotional sale items, including BOGO, 50% off, and Buy One Receive Free Gift, are marked as final sale. These items are not eligible for an exchange.

 

Get acquainted with Moe, the talented founder and CEO of Moe Beaute Studio. With over a decade of experience in the beauty industry, Moe is a licensed cosmetologist, hair care expert, and natural extensions specialist. She takes immense pride in delivering exceptional customer service and providing top-notch hair services. Specializing in hair care and extensions, Moe will not only educate you on proper hair and extension care but also offer personalized treatments to repair and maintain your beautiful locks.